TERMS AND CONDITIONS & SMS CONSENT POLICY
Effective Date: January 29, 2025
WELCOME TO MIAMI PLANT FARM LLC
By accessing or using our website (the “Site”) and opting into our SMS program, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Site or sign up for SMS communications.
1. SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications:
If you have consented to receive text messages from Miami Plant Farm LLC, you may receive messages related to the following:
• Order confirmations
• Delivery status updates
• Follow-up messages regarding your purchase
• Billing inquiries
• Promotions or special offers (if applicable)
Example:
“Hello, this is a friendly update from Miami Plant Farm LLC. Your plant order has been shipped and is expected to arrive on [Date]. Reply STOP to opt out of SMS messaging at any time.”
3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding your orders, billing, or promotions.
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your order updates or account status.”
4. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method:
You may opt-in to receive SMS messages from Miami Plant Farm LLC in the following ways:
• Verbally, during a conversation
• By submitting an online form on www.miamiplantfarm.com
• By filling out a paper form during checkout or in-person visits
6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly at info@miamiplantfarm.com or call 305-767-1127 to request removal from our messaging list.
7. Help:
If you are experiencing any issues, you can reply with the keyword “HELP”. Or, you can get help directly from us at www.miamiplantfarm.com.
Additional Options:
• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures:
• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages on www.miamiplantfarm.com.
• Message frequency may vary.
Let me know if you’d like any modifications!
• Any issues must be reported within 24 hours of receipt by contacting us at info@miamiplantfarm.com or calling 305-767-1127. Please provide the following information:
• Order number.
• Description of the issue.
• Photos of the plants and packaging for verification.
3. Refunds or Replacements
• If the issue is verified and approved:
• We will provide a replacement for the damaged or incorrect plants, subject to availability.
• If a replacement is not possible, we may issue a refund or store credit at our discretion.
• Refunds will be processed within 7-10 business days of approval.
4. Non-Returnable Items
• The following items are non-returnable and non-refundable:
• Plants damaged after delivery due to improper handling, planting, or care by the customer.
• Custom or special orders.
• Plants sold at a discounted or clearance price.
5. Shipping Policy
• Miami Plant Farm LLC is not responsible for delays caused by shipping carriers, weather conditions, or other factors beyond our control.
• Risk of loss passes to the customer once the plants are delivered to the shipping carrier.
6. Cancellation Policy
• Orders may be canceled up to 24 hours prior to the scheduled shipping or pickup date. After this time, cancellations are not accepted.
7. Guarantee Disclaimer
• While we make every effort to deliver healthy plants, we cannot guarantee the survival of plants after delivery due to varying environmental factors and care practices.
8. Contact Us
If you have any questions about this Return and Refund Policy, please contact us:
Miami Plant Farm LLC
Email: info@miamiplantfarm.com
Phone: 305-767-1127
By purchasing from Miami Plant Farm LLC, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.
