**Mobile Terms of Service & SMS Consent Policy**
Miami Plant Farm LLC
Last Updated: July 30, 2026
**Welcome**
By accessing or using our website (the "Site") and/or opting into our SMS/text messaging program (the "Service"), you agree to these Mobile Terms of Service ("Mobile Terms"). If you do not agree, please do not use the Site or sign up for SMS communications. We may modify or cancel the Service, or modify these Mobile Terms, at any time; your continued use after the effective date of any change constitutes acceptance of that change.
**1. Consent to Receive Messages**
By consenting to our SMS/text messaging program, you agree to receive recurring SMS/text messages from and on behalf of Miami Plant Farm LLC through your wireless provider to the mobile number you provided, even if that number is registered on any state or federal Do Not Call list. Messages may be sent using an automatic telephone dialing system or similar technology. You may receive:
• Order confirmations
• Delivery status updates
• Follow-up messages regarding your purchase
• Billing inquiries
• Promotions or special offers, including cart reminders (if applicable)
Example: a message might read, "Hello, this is a friendly update from Miami Plant Farm LLC. Your plant order has shipped and is expected to arrive on [Date]. Reply STOP to opt out at any time."
**2. No Purchase Necessary**
You do not have to sign up for this program to make a purchase, and consent is not a condition of any purchase with Miami Plant Farm LLC. Participation is completely voluntary.
**3. Message Frequency**
Message frequency varies. As an example, you may receive up to 2 SMS messages per week regarding order updates, billing, or promotions.
**4. Message and Data Rates**
We do not charge for the Service, but you are responsible for any message and data rates charged by your wireless carrier, which may vary depending on your plan and whether a message is sent domestically or internationally. Check with your carrier for details.
**5. How to Opt In**
You may opt in to receive SMS messages from Miami Plant Farm LLC by:
• Verbally, during a conversation
• Submitting an online form at www.miamiplantfarm.com
• Filling out a paper form during checkout or an in-person visit
**6. How to Opt Out**
You may opt out at any time by replying "STOP" to any message you receive, or by clicking the unsubscribe link (where available). You'll receive a one-time confirmation text, and no further messages will be sent unless you opt in again. You can also contact us at info@miamiplantfarm.com or 305-767-0669 to request removal. If you've subscribed to more than one Miami Plant Farm LLC messaging program, you'll need to opt out of each separately, except where applicable law requires otherwise.
**7. Help**
For assistance, reply "HELP" to any message, email info@miamiplantfarm.com, call 305-767-0669, or visit www.miamiplantfarm.com.
**8. Carrier and Delivery Disclaimers**
Wireless carriers are not liable for delayed or undelivered messages. You agree to provide a valid mobile number and to re-register if that number changes. To the extent permitted by law, we are not liable for failed, delayed, or misdirected messages, errors in message content, or actions taken in reliance on Service communications.
**9. Changes to Short Code or Number**
We may change the phone number or short code used to operate the Service at any time and will notify you of such changes. Messages (including STOP or HELP requests) sent to a number we've changed may not be received, and we are not responsible for honoring requests sent to outdated numbers.
**10. Privacy**
The phone numbers and other information collected through the SMS consent process will not be shared with third parties for marketing purposes. For more on how we collect and use your personal information, please see our Privacy Policy.
**Standard Messaging Disclosures**
• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For help, text "HELP" or visit our Privacy Policy and Terms and Conditions pages at www.miamiplantfarm.com.
• Message frequency may vary.
**Contact Us**
Miami Plant Farm LLC
Email: info@miamiplantfarm.com
Phone: 305-767-0669
• Any issues must be reported within 24 hours of receipt by contacting us at info@miamiplantfarm.com or calling 305-767-1127. Please provide the following information:
• Order number.
• Description of the issue.
• Photos of the plants and packaging for verification.
3. Refunds or Replacements
• If the issue is verified and approved:
• We will provide a replacement for the damaged or incorrect plants, subject to availability.
• If a replacement is not possible, we may issue a refund or store credit at our discretion.
• Refunds will be processed within 7-10 business days of approval.
4. Non-Returnable Items
• The following items are non-returnable and non-refundable:
• Plants damaged after delivery due to improper handling, planting, or care by the customer.
• Custom or special orders.
• Plants sold at a discounted or clearance price.
5. Shipping Policy
• Miami Plant Farm LLC is not responsible for delays caused by shipping carriers, weather conditions, or other factors beyond our control.
• Risk of loss passes to the customer once the plants are delivered to the shipping carrier.
6. Cancellation Policy
• Orders may be canceled up to 24 hours prior to the scheduled shipping or pickup date. After this time, cancellations are not accepted.
7. Guarantee Disclaimer
• While we make every effort to deliver healthy plants, we cannot guarantee the survival of plants after delivery due to varying environmental factors and care practices.
8. Contact Us
If you have any questions about this Return and Refund Policy, please contact us:
Miami Plant Farm LLC
Email: info@miamiplantfarm.com
Phone: 305-767-1127
By purchasing from Miami Plant Farm LLC, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.
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